AMANA ERP offers two complementary learning surfaces. They are intentionally separate.
Knowledge Base (/help)
You are reading it now. The Knowledge Base is:
- Searchable — full-text search across articles (try ⌘K / Ctrl+K)
- Public — no login required; safe to share links with prospects and partners
- Reference-oriented — SOPs, concepts, compliance summaries, configuration maps
- Git-backed — updated with each product release
Use the Knowledge Base when you need to look up how something works or share documentation outside the app.
In-App Guides & Tours (/support/guides)
Open from Support hub → In-App Guides & Tours. Guides are:
- Interactive — step through live screens with highlights and checkpoints
- Session-aware — respects your role, module entitlements, and tenant context
- Learning paths — curated sequences for onboarding roles (e.g. store manager)
Use Guides when you are inside the ERP and want a hands-on walkthrough.
Other support channels
| Channel | Best for |
|---|---|
| AMANA Co-Pilot | Natural-language questions about your data |
| Raise Support Ticket | Bugs, outages, account issues |
| Release Notes | What changed in each version |
| API Documentation | Developer integrations |
Quick rule
- Learning by doing →
/support/guides - Looking something up →
/help